Shipping protection that pays for itself.
Opt-in parcel insurance — lifts AOV, cuts disputes, with an automatic claim flow.
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1 2 Exactly what your shopper sees — at the moment they're ready to buy.
The Checkout Ninja tag only marks the block in this preview — it never appears in your live checkout.
What shipping protection is worth on your store.
You keep the fee and pay the claims. Plug in your orders, the fee you'd charge, and how many shoppers opt in. Claim rate defaults to a conservative 1.5% of protected orders.
Estimate only. Opt-in rates on Plus stores typically land between 25% and 45% with the toggle pre-unchecked, higher pre-checked. Claim rates depend on carrier and category.
"Fantastic app, highly recommended. We've been using it for years — a long list of checkout customisations suited to our store. A must-have for all your Shopify checkout needs."
How to add Shipping Protection to Shopify checkout
Install Checkout Ninja from the Shopify App Store, open the checkout editor, and drag the Shipping Protection block into the section where you want it. Then configure it in three steps. No theme code, no checkout.liquid, and it survives every Shopify update because it runs on Checkout Extensibility.
Set your price
Flat fee or percentage of cart value. Most stores price at 2–3% of cart, capped at $10.
Choose default state
Pre-checked (higher attach, slight opt-out friction) or pre-unchecked (lower attach, higher trust).
Configure claim flow
Customers file claims via a hosted form. You approve from your Checkout Ninja dashboard.
Shipping protection at Shopify checkout, without a third-party insurer
Why Plus stores add shipping protection
Every store pays for lost and damaged parcels one way or another: refunds, replacements, chargebacks, support hours. Shipping protection turns that unpredictable cost into a small, optional fee the customer chooses to pay. Opt-in rates on Plus stores usually land between 25% and 45%, and because claims run at 1–2% of protected orders, most of the fee is margin. That is why merchants describe it as the AOV bumper that pays for itself.
Third-party insurance apps versus your own protection
The shipping insurance apps on the App Store split into two kinds. The first collects the fee and handles claims as an insurer; you get a commission and the customer deals with their brand. The second lets you sell protection yourself and keep the fee. The Shipping Protection block is the second kind, built as a native checkout block for Shopify Plus, so it sits inside the checkout next to the shipping method rather than in a cart drawer.
Pricing the fee
Two models work. A flat fee (most stores pick $2–$5) is simple and reads as fair. A percentage of cart value (2–3%, capped) scales with risk on high-ticket orders. Start flat, then move to percentage once you have three months of claim data. Whichever you choose, the fee should be a fraction of your average shipping cost so it never feels like a second shipping charge.
Pre-checked or pre-unchecked
Pre-checked lifts opt-in to 60% or more but adds a small opt-out friction and, in some regions, consumer-law risk. Pre-unchecked is the safer default and still converts well when the label is specific: ‘Protect my order from loss, theft and damage for $3.50’ outperforms ‘Shipping protection’. Test both with the A/B Testing feature if you are on Deluxe.
Handling claims without a support backlog
The block ships with a hosted claim form. Customers submit a photo and an order number, you approve or decline from the dashboard, and the refund or replacement goes out in 48 hours. Set a rule for automatic approval under a threshold (say $40) so the common case never touches a human.
Where it pairs with other blocks
Shipping protection lifts opt-in when it sits under a trust-badge row: the badge says you stand behind delivery, the toggle lets the customer make sure. Pair it with the Notice Banner for peak-season cut-off dates, and with Conditional Visibility to show it only where loss rates justify it — international routes, high-value carts, or specific carriers.
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Who underwrites the protection?
Nobody but you — and that is the advantage. There is no third-party insurer taking a cut. You collect the protection fee on every opted-in order and pay approved claims out of it. On typical claim rates (1–2% of protected orders) that leaves most of the fee as margin.
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How is this different from Route or a shipping insurance app?
Third-party shipping insurance apps collect the fee themselves, keep most of it, and run the claims process under their brand. With the Shipping Protection block the fee is your revenue, the claim form is yours, and the customer never leaves your checkout. It also renders natively inside Shopify Plus checkout instead of in the cart drawer.
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What does it cover?
Lost in transit, stolen at delivery, damaged on arrival. Not covered: misuse, late shipping caused by you. You write the policy text the customer sees.
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How fast are claims paid?
Approved claims process in 48 hours. Refund or replacement at your choice, approved from the Checkout Ninja dashboard.
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Does it work for international orders?
Yes. Cross-border parcels are where protection earns its keep: opt-in rates are higher because buyers know the risk, and you can use Conditional Visibility to show the block only on international carts, or to change the fee by destination.
Build the rest of your checkout.
Trust Badge
Free shipping, easy returns, secure payment — a compact guarantee card, right where shoppers hesitate.
See the block Trust & SecurityPayment Icon
Every payment method you accept — auto-detected from Shopify Payments, on brand.
See the block Trust & SecurityTrust Badges (Horizontal)
The same guarantees as Trust Badge — three icons in one inline row, ideal for mobile.
See the blockInstalled by these templates
All templates →Add the Shipping Protection block today.
Every block + every feature, on a 3-day trial. No card. Live before your next order.