100+ tickets/mo
Eliminated warranty-pickup support emails
Headphone Zone
Shopify Plus · India · Audio
Years on Checkout Ninja, dozens of custom blocks shipped to spec.
India's premium audio retailer, on Plus since 2020. The first merchant on the custom contract work that became Checkout Ninja. Custom-built blocks for warranty pickup, audio-test scheduling, gift wrapping, and bulk B2B orders — all without theme code.
At a glance
Working since
2020
First Checkout Ninja partner
Custom blocks
12
Built to spec on request
Order categories
Retail + B2B
Single checkout, two modes
App Store review
5.0 ★
Dec 8, 2025
The problem
What wasn't working.
Native checkout couldn't capture warranty intent
Headphone Zone sells premium headphones — Sennheisers, Audeze, Focals — where customers often want to book a warranty pickup appointment alongside the purchase. Native Shopify has no field for 'preferred warranty pickup time.' Without it, customers had to email after purchase, which created 100+ support tickets per month.
The solution
What we shipped.
Custom field block tied to fulfillment
We built a custom Text Input field block with date-picker integration. Captured at checkout, the answer pipes into the fulfillment system. Over the next five years, we extended the same approach to: audio-test scheduling, gift wrapping for premium models, bulk B2B PO fields, regional language toggles, payment-method restrictions for trade accounts.
Blocks deployed
Trust BadgeCustom FieldsNotice BlockGift NoteConditional Visibility
The results
What changed.
5 years
Continuous deployment, zero downtime
12 blocks
Custom-built and now part of the library
Plus only
Custom blocks reusable across other Plus merchants
Fantastic app, highly recommended. We've been using it for years without a hic. Sabeeh is a great partner and has built a long list of checkout customisations suited to our store. A must have for all your Shopify checkout needs!
Headphone Zone team
App Store review · Dec 8, 2025
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Connected to
What Headphone Zone actually ran.
Every block, template, use case, and blog post connected to this story — clickable, so you can map the exact stack to your own store.
Blocks they deployed
Trust & Social Proof +6% conv.
Trust Badge
Three-row guarantee card with custom icons.
Open block Custom Fields Capture intent
Text Input
Single-line custom fields with validation.
Open block Information & Messaging Versatile
Notice Block
Dark dismissible banner — promos, policies, updates.
Open block Custom Fields +15% gift AOV
Gift Note
Multiline textarea for gift messages.
Open block Custom Fields Capture data
Date Picker
Calendar field for delivery, events, age verification.
Open blockTemplates available for the same stack
Use cases this story illustrates
Be next
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Every merchant on this page got listed with their permission. Run Checkout Ninja for a quarter — if we like the story, we'll write you up too.