A feature is locked behind an upgrade
In short
The Upgrade The Plan pop-up (titled Feature Upgrade Required) or a Premium Feature card means your current plan doesn't include that block, option or page. The pop-up names the lowest plan that does. Subscribe to it from the plan cards, or pick a feature your plan includes.
✓ Applies to
- All Checkout Ninja plans, including the free trial
- Locked pages, block types, block options and translations
✕ Doesn't apply to
- A missing Branding menu item on a non-Plus store. That's a Shopify Plus requirement, not a plan lock
The feature isn’t in your current plan
This is the usual cause. Checkout Ninja locks some pages, block types and block options by plan. See every locked feature.
How to check: look at what the app shows.
- A pop-up with the heading Upgrade The Plan means a page or feature is locked. It reads “This feature is not available on the [your plan]” and “Subscribe to the [plan] or higher to access it.”
- A Premium Feature card with a PRO badge and an Upgrade to Unlock button means a block type or block option is locked. For example, Upsell, Coupon List, or Custom Products under Recommendation Type.
- A Multi-Language Translation row with a PRO badge means translations are locked.
Fix:
- Click Upgrade to Unlock, or use the plan cards in the Upgrade The Plan pop-up.
- Click Subscribe on the plan named in the pop-up, or a higher one.
- Approve the charge on Shopify’s confirmation page.
- Go back to the feature. It’s now unlocked.
If you’d rather not upgrade, pick a block or option your plan includes. For example, in the Upsell block, Related Products and Complementary Products work without the Custom Products option.
Your free trial has ended
How to check: the Upgrade The Plan pop-up shows Your trial has expired. with an Upgrade Now badge. During the trial, it reads “Billing starts only after a N day free trial.” instead.
Fix: subscribe to a plan from the plan cards in the pop-up, or from Billing in the app menu.
You approved a plan but the app hasn’t caught up
How to check: you clicked Subscribe and approved the charge in Shopify, but the lock is still there.
Fix:
- Reload the app in your browser.
- Open Billing and check which plan is active.
- If the right plan is active and the feature is still locked, contact Checkout Ninja support with the name of the feature.
When a whole page is locked (Checkout Blocks, Rules or Branding), the page doesn’t load behind the pop-up. Closing the pop-up takes you back to Home.
Frequently asked
Why does closing the upgrade pop-up take me to Home? +
When a whole page is locked, such as Checkout Blocks, Rules or Branding, there's nothing to show behind the pop-up. Closing it takes you back to Home.
Can I still add a locked block to my block? +
You can pick it from Choose block, but its settings are replaced by a Premium Feature card until your plan includes it.
I upgraded but the feature is still locked. What now? +
Make sure you approved the charge in Shopify after clicking Subscribe. Then reload the app so it picks up the new plan.