Step Indicator not showing in checkout

The Step Indicator reads the list of checkout steps from Shopify. If there are fewer than two steps, it renders nothing. There’s no error, so a hidden block looks like a missing one.

Your checkout uses one-page layout

This is the cause in almost every case. One-page checkout puts contact, delivery and payment on a single page, so Shopify reports no separate steps to count.

How to check: open Shopify’s checkout editor. Click the gear icon at the top left to open Settings and scroll to Checkout layout. If One-page checkout is selected, this is the cause.

Fix:

1. In Checkout layout, choose Three-page checkout.
2. Click Save.
3. Reload your checkout. The block shows “Step 1 of 3” on the first step.

The block is placed where it only shows on some steps

The Custom Block positions before and after the delivery address only exist on the step that has the delivery address. A Step Indicator placed there doesn’t appear on the other steps.

How to check: in the checkout editor, find the Custom Block with your Block ID and note its position.

Fix: move it, or add another Custom Block, in the position after the header, so it appears on every step. All placements.

The block isn’t live

If switching layout didn’t help, the problem is the block itself rather than the steps.

How to check:

• In Checkout Ninja, the block’s Status is Active and it’s saved.
• In the checkout editor, the Custom Block has the right Block ID and doesn’t show Block not found.
• Any visibility conditions on the checkout block match your test cart.
• Your store is on Shopify Plus, or it’s a development store. Other plans can’t show app blocks in the checkout steps.

Fix: work through the general block checklist.